Our Commitment
Last updated October 16, 2026
Calling for help in an emergency should be the easy step. These are the commitments behind the number on this site, and the limits of them, stated in the same breath.
No voicemail, no office hours
Any hour, any day: the line is answered. A burst pipe at 2am is the ordinary case for this trade, not the exception.
Free to you, start to finish
Using this service costs you nothing. No charge to call, none to be connected, and none for whatever quotes you collect. Only the work you hire is paid for, and you pay the contractor directly.
A licensed contractor who works locally
Every contractor on the other end of this line is independent, carries the license Massachusetts requires for this work, and serves Springfield and the towns around it. Ask to see both the license and the insurance certificate.
One call fixes a bad match
If the contractor you were connected to does not show, does not call back, or simply is not the right fit, call this number again and ask to be connected to someone else. There is no limit on that and no charge for it.
What this page does not promise
These are commitments about a connection, not about construction. The contractor is an independent business and the job is their contract with you — so get the scope, the price and any workmanship guarantee from them, in writing, before work starts.
The full disclaimer is on the disclaimer page.